Here’s the secret.
Make Jerry and Mike feel like their contributions are valued by your organization and that they have a voice. This is especially true when you’re focused on continuous improvement, where many of the solutions to your problems are available if you lend an ear and provide employees with the right tools.
Consider what Greg Flickinger has to say about employee engagement, the VP Manufacturing at Charlotte, NC based snack food manufacturer Snyder’s-Lance. He’s a member of the Alliance for Innovation and Operational Excellence (AIOE), under PMMI, and a leading thinker on employee engagement and cultural transformation.
When he speaks about engaged workforces, he often draws from a rich set of real-world examples, where engaged employees have implemented the most impactful continuous improvement projects, not consultants or software companies.
In an interview with Pat Reynolds, Editor of Pack World, Greg walks readers through an experience he had with an employee named Mike, who traditionally “punched a clock” while he worked eight hour shifts. After being invited into a broad-based project to improve performance in their receiving area, Mike drove substantive, measurable improvements and got employees engaged in the effort. He brought new ideas to the leadership team, and focused day-to-day on increasing efficiency. All that Greg’s employers had to do was listen, and provide support for his efforts.
And don’t forget about Jerry Wynn, an oven operator who recognized an issue downstream of the area of the line he owned. He subsequently helped fabricate a small part that bolted onto a conveyor frame, that perfectly aligned food products so that there were no downstream issues.
As Greg notes, this is an example of an action that was “above and beyond” what was required of Jerry, and it leads to measurable results in a high throughput operation.
Examples like these are in stark contrast to Gallup reports referenced in the Pack World article with Mr. Flickinger, where it is noted that in their 2012 State of the American Workplace Report, only 30% of American workers are presumed engaged, and 52% are not engaged.
In the face of this, Jerry and Mike have likely more than 10X their output with their ideas, and continue to be actively engaged in the organization to drive continuous improvement.
Head over to Pack World to read more about Greg Flickinger, and to read more about “The Engagement Framework.” This framework was published by the AIOE group Greg belongs to under PMMI, and is a playbook to help organizations create engagement cultures, and to help bring out the Jerry and Mike in your own organization.
How to find the Pack World article: http://www.packworld.com/trends-and-issues/trainingeducation/how-develop-engaged-workforce
To find out more about how SITEFLO develops tools to support Jerry and Mike, please feel free to email us at firstname.lastname@example.org.